NOC Communications Specialist / Help Desk Support

Position: NOC Communications Specialist / Help Desk Support
Location: Harrisburg, PA (Hybrid) 3rd shift timings 12 am to 8:30am
Duration: Long Term

Job Summary

The Our client is seeking a NOC Communications Specialist to provide Level 1 Network Operations and Help Desk support during after-hours and weekends. The role involves monitoring network infrastructure, responding to incidents, creating and escalating ServiceNow tickets, supporting end users, and coordinating with engineers and vendors to ensure timely issue resolution.

Must-Have Skills
2+ years of Help Desk, Systems Administrator, or Call Center experience (preferred)
Experience with ServiceNow or similar ticketing systems
Incident Management and Call Tracking
End-user technical support
Network monitoring and troubleshooting
Strong customer service and communication skills
Experience escalating incidents to Tier 2/Engineering teams
Ability to troubleshoot technical issues and resolve or escalate promptly
Excellent written and verbal communication
Strong organizational and multitasking skills

Responsibilities
Provide Level 1 technical support to end users.
Answer support calls and troubleshoot network issues.
Create and manage ServiceNow tickets.
Monitor network alerts and escalate issues to higher support teams.
Coordinate with engineers and vendors to resolve incidents.
Update incident status and maintain documentation.
Monitor network tools and ServiceNow queues.
Deliver excellent customer service and support.

Preferred Tools : ServiceNow, SolarWinds, SquaredUp.