Why This Role Stands Out
Elevate your career as a Genesys Cloud Architect at Tech3pillars Technologies, where you'll design and optimize cutting-edge contact center solutions with significant growth potential. This hybrid role is perfect for experienced architects passionate about omnichannel routing and integrations, offering a dynamic environment to lead impactful projects. Apply now to join a reputable company and shape the future of customer experience.
Quick Overview
Job Description
We have very urgent requirement for Genesys Cloud Architect for the following details.
Please share the profiles matching the JD and other requirements with their interview availability details (Please Reply All on this thread only)
Location: Hartford, CT
Genesys Cloud Architect
Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions.
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security.
Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms.
Key Skills:
Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (WFM/QM), cloud security.
Roles | Responsibilities | Indicative Skills |
Genesys Architect | Solution architecture and technical design of the CX transformation on Genesys Cloud. Leads IVR modernization, contact flow design, routing strategy, and integration patterns in alignment with business and CX KPIs. Ensures scalability, security, and platform best practices across voice and digital channels. Provides technical oversight during build, testing, and deployment phases. | Genesys Cloud, IVR, routing, and digital channels. Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AIenabled CX features such as bots and agent assist. |
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