DevOps Engineer Associate

The DevOps Engineer will be responsible for managing the running of the Production Environment 24x7x366, handling PCI including PCI Audits and SOC Audits, PCI Data, executing tasks involving PCI Data and  create/update (write) Operations Procedures. This role is well suited for professionals with a background in Site Reliability (SRE), DevOps, Systems Reliability, Operations Engineering, or Production Engineering. This is a very hands-on role!

What You’ll Do

• Environment Management: Build, configure, monitor, and administer production, staging, and development environments to ensure peak availability and performance.
• Compliance & Security Governance: Securely handle PCI-sensitive data and act as an Encryption Key Custodian, executing secure key management ceremonies and protocols.
• Hands-on Infrastructure Support: Perform physical installation and maintenance of hardware—including racking servers, structuring network cabling, and mounting equipment (climbing ladders, routing cables, etc.).
• Operational Continuity & On-Call: Follow and execute operational procedures. Support 24x7x365 environments by participating in on-call rotations and performing scheduled off-hours maintenance.
• Runbook Documentation: Strictly adhere to operational guidelines and author high-quality Standard Operating Procedures (SOPs) to document infrastructure layouts and procedures.
• Troubleshooting & Diagnosis: Investigate, diagnose, and resolve complex system, network, and hardware issues under pressure.
• Cross-Functional Collaboration: Present technical updates, incident post-mortems, and infrastructure proposals clearly to cross-functional team members.
• Continuous Learning: Proactively learn and adapt to new technologies, platforms, and methodologies to modernize our infrastructure stack.

Qualifications

• Production Environments: 2–5+ years of experience administering, troubleshooting, and supporting high-availability production environments.
• Problem Solving & Communication: Strong analytical, troubleshooting, and problem-solving skills, with the ability to communicate technical concepts clearly to cross-functional teams.
• Continuous Learning: A strong drive to learn new technologies, platforms, and methodologies to adapt to evolving infrastructure needs.

Technical Skills & Tools

• Programming & Scripting: Strong programming skills in Python, Java, or Go
• Proficiency in scripting (Shell/Bash) to automate operational tasks.
• Web & Integration Technologies
• Hands-on frontend experience with HTML, CSS, and JavaScript (to help support portals and internal tools)
• Expertise in consuming, testing, and designing RESTful APIs.
• Cloud, Databases & DevOps
• Strong understanding of cloud computing concepts and database administration (SQL)
• Practical experience with DevOps tools and constructing CI/CD pipelines (e.g., Git, GitHub Actions, Jenkins, Docker, Terraform).

Security & Compliance

• Compliance Standards: Solid knowledge of PCI-DSS and SOC compliance frameworks and security best practices.
• Key Cryptography: Basic understanding of cryptographic concepts, secure data handling, and encryption key custodianship.

Physical & Operational Requirements

• Hands-on Hardware: Willingness and physical ability to perform hands-on datacenter or office IT work (e.g., climbing ladders, racking server chassis, stringing/routing network cables).
• Environment Maintenance: Comfortable supporting a 24x7x365 environment, including participating in on-call rotations and performing scheduled off-hours maintenance.

This position is hybrid 3x a week in our Palo Alto, HQ.