NOSC Analyst (Overnight)

Req ID: 43766
Summary
NOSC Analyst (Overnight)
Washington, DC Remote
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.
Chenega Agile Real-Time Solutions (CARS) is seeking a NOC Analyst to provide support in rotation for FCC systems. The technician will use monitoring tools to identify/analyze problems or incidents in the enterprise networks, applications, servers or other infrastructure.
Responsibilities

• Provide technical support for hardware, software, and network issues
• Monitor the Enterprise infrastructure, including applications and services.
• Work within the incident management process, implementing best practices.
• Perform initial diagnosis and drive service restoration.
• Engage internal and external support teams for incident resolution.
• Coordinate the resolution of IT related outages and issues.
• Notify affected customers and track the progression of resolution.
• Provide on-call availability and support a variety of shifts.
• Maintain and update support tickets and documentation
• Escalate issues as necessary per SOPs
• Deliver outstanding customer service and follow-up
• Other duties as assigned

Qualifications

• Bachelors degree with a background in Information Technology (through coursework or extracurricular experience); OR
• High school diploma or GED and a minimum of 4+ years of relevant experience (post-secondary education may be substituted for experience on a year-for-year basis).
• Successfully pass background and drug screening

Preferred Qualifications:

• Experience with ServiceNow Incident, Problem, and Change Management. (Desired)

Knowledge, Skills and Abilities:

• Ability to provide rotating site support (24x7) to ensure system issues are identified and resolved, minimizing operational impacts - shift work is required in a high paced environment.
• Shift -11 pm to 7 am EST
• Hands-on experience designing, integrating, validating, and implementing infrastructure monitoring and management solutions.
• Practical experience with Splunk, SolarWinds, Dynatrace, NETSCOUT, NNMi, HPNA, Cisco Catalyst, or other infrastructure monitoring and management platforms.
• Knowledge of network infrastructure, devices and other IT systems.
• Excellent oral and written communication skills.
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

How youll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOSs culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenegas impact on the world.
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Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
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#Chenega Agile Real Time Solutions, LLC
Teleworking Permitted?
Yes
Teleworking Details
Remote
Estimated Salary/Wage
USD $70,600.00/Yr. Up to USD $75,000.00/Yr.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program