Customer Service Sales Associate-Full Time-Retail

Job Description
The Customer Service position is responsible for providing accurate product knowledge, quality and excellent customer service to customers. This is a full-time position that will be scheduled 40 hours/week and should have open availability for days, evenings and weekends. Provide excellent service to customers. Treat all team members, vendors, and customers with courtesy and respect. Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems.

Offer solutions with add on sales when appropriate. Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc. Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc. inventory is fronted, faced and in correct place, aisles are clean, organized and free of obstructions. Responsible for making sure all products in the department are stocked properly.

Maintain proper inventory levels by monitoring and adjusting min / max order points, working back stock and making inventory adjustments as needed. Order inventory as necessary, and complete purchase orders and other related paperwork. Opening and closing store as assigned. Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal. Always continue to make customers a priority while working your department. Help out in other departments as necessary. Follow all company policies and procedures.

Customer Service
This is a full-time position, scheduled 40 hrs/week. Must be available to work days, evenings and weekends.

High School Diploma or GED
~2+ years of customer service experience
~1+ years of retail job experience
~ Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.