Engagement Manager (Client PM / IT Lead)

Miracle Software Systems, Inc is looking for Engagement Manager (Client PM / IT Lead) position at Remote. Please find the below Job details.

Qualifications (Required):

• 7+ years of experience leading enterprise application implementations, technology pilots, or vendor-delivered programs in a client PM, IT lead, engagement manager, or comparable role.
• Demonstrated experience managing scope, schedule, RAID, decisions, UAT, vendor deliverables, change control, and executive status reporting.
• Strong ability to translate technical architecture, integration, data, identity, security, and support considerations into business decisions.
• Experience coordinating business and IT stakeholders through requirements, design, testing, go-live, hypercare, and operational handoff.
• Strong written and verbal communication skills with the ability to lead workshops, steering discussions, issue resolution, and decision-making.
• Experience with Salesforce or ServiceMax field service, contractor portals, mobile workforce solutions, or service-operations transformation.

Skills & Competencies:

• Project and vendor management across hybrid Agile and Waterfall delivery environments.
• Executive communication and stakeholder management with clear escalation, decision framing, and expectation management.
• Risk, issue, dependency, and change management with disciplined documentation and follow-through.
• Business analysis and technical fluency sufficient to connect process, platform, integration, data, and operating-model impacts.
• Quality and release governance including requirements traceability, UAT, defect triage, acceptance, and production readiness.
• Analytical thinking, organization, and attention to detail in a time-sensitive, cross-functional environment.

Preferred Qualifications (Nice to Have):

• Experience with integration and messaging services such as AWS-hosted applications, Twilio, ERP integrations, or customer-consent workflows.
• PMP, PMI-ACP, Scrum, or comparable delivery certification is helpful but not required.
• Experience leading a pilot-to-rollout decision using measurable operational and adoption outcomes.
  

Miracle Software Systems, Inc. is a Global System Integrator; a Technology Solution Provider headquartered in Novi, MI. Established in 1994, Miracle has over 30 years of history helping Fortune 1000 companies through Business Transformation Initiatives with innovative technology Products and Solutions driven by Data Science and Analytics, Enterprise Cloud, Mobility, Virtual Reality, Digital Experience, Machine Learning, AI, Enterprise Application Integration and more. We are a Premier Partner of IBM and a National Implementation Partner of SAP. Miracle s team spans four continents and includes 2000 IT Professionals working across the globe, our teams run on the core principles of Quality Delivery, Thought Leadership and Affordable Innovation