Salesforce Business Analyst

Salesforce Business Analyst - 26-01566
START on 9/1/26 thru 12/31/27
Hybrid/Onsite in Bala Cynwyd, PA
Temp W2 Only - NO C2C

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Salesforce Business Analyst to join our team in Bala Cynwyd, Pennsylvania (US-PA), United States (US).

Job Description:
Salesforce BA This role will be a BA on medium-scale projects and enhancements with a focus on integrating core applications with Salesforce. This role will help drive transformational and strategic solutions by formulating and defining system scope and objectives based on user needs., This role will work closely with vendor partners, team members, business, and IT leaders to elicit and document business needs and requirements. A candidate for this position must be a self-starter and able to work in a varied, fast-paced environment as part of a service delivery function

Salesforce Business Analyst

• Collaborate with Salesforce Architects, Administrators, and Developers to design and implement solutions.
• Analyze and recommend Salesforce standard functionalities before considering custom development.
• Support release planning, sprint execution, and production deployments.
• Ensure solutions align with Salesforce best practices and governance standards.

Salesforce Cloud Skills

• Business requirements gathering and documentation for projects and enhancements
• Manage and facilitate communications between IT teams, business, and vendors
• Assist in formulating and designing system scope and objectives based on user needs and thorough understanding of business processes
• Identify, evaluate, and recommend potential solution options. Support the resolution via projects and enhancements through to production deployment
• Provide subject matter expertise and guidance to project team members concerning Salesforce
• Participate in the full software development life cycle (SDLC)
• Conduct operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, and other job aids as applicable
• Perform special duties and other projects as assigned
• Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the company
• Establish and build strong working relations and partnerships with various levels of IT team members, stakeholders, Business Units and Senior Management

Qualifications

• Degree / Licenses and Professional Certification
• Bachelor''s degree preferred
• Insurance Certification(s) preferred

Experience and Knowledge Required:

• A minimum of 5 years of experience as a Salesforce Business Analyst is required, including experience in gathering requirements for at least one complete Salesforce project that involved integrations.
• Experience writing business requirements and functional specs. Ability to decompose complex business and data requirements into specifications for developers and other stakeholders.
• Excellent written and oral communication skills
• Self-starter with proven ability to take the initiative to accomplish goals, with minimal oversight and direction.
• Knowledge of SDLC for both waterfall and agile methodologies.
• Experience and Knowledge Preferred:
• Experience working in the insurance industry or P&C sector or Insurtech.

About NTT DATA:
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $55 to $68.  This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate''s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you''d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.