Customer Service & Sales Associate | Wilmington, NC | Future Opportunity

Computer Warriors accepts applications throughout the year so we can connect with strong candidates before our next opening becomes available. HELP CUSTOMERS FEEL CONFIDENT ABOUT TECHNOLOGY
If you enjoy talking to people, learning technology step by step, and helping customers make confident decisions, this role may be a great fit. Computer Warriors operates electronic repair centers in Wilmington and Jacksonville. We help customers solve frustrating technology problems through repairs, practical solutions, and clear education.

As a Customer Service & Sales Associate, you will set the tone for the customer experience. You will ask the right questions, explain options clearly, and help customers make informed decisions about repairs, upgrades, protection plans, and replacement devices. This is a hybrid customer service and sales position. We use an educational sales approach, which means your job is to recommend and guide rather than pressure. Most days involve frequent phone calls, walk-in conversations, repair updates, and customer follow-ups.

We are looking for someone who stays patient when customers are frustrated, communicates clearly, and can remain productive during busy and slower periods. During slower periods, you will follow up with customers, improve your product knowledge, organize the store, and prepare for the next rush. This is a full-time position averaging 40 hours per week. Regular hours are Monday through Friday from 9:00 AM to 6:00 PM, with occasional rotational Saturday shifts from 10:00 AM to 2:00 PM. The typical Saturday rotation is two Saturdays on followed by four Saturdays off.

When you work a Saturday, you will receive a half-day off during the week. Base pay is $15 per hour plus performance bonuses. Team members who consistently meet performance goals typically earn an additional $2 to $5 per hour, bringing typical total earnings to approximately $17 to $20 per hour. The performance plan does not have a fixed earnings ceiling, so top performers may earn more.

Eligible full-time team members receive

~100% employer-paid dental insurance
~Medical insurance with Computer Warriors covering 50% of the premium
~Nine paid holidays annually
~ Company-sponsored training and certifications
~ GROWTH OPPORTUNITIES
You will begin by learning our customer conversation flow, device check-in process, and service recommendations. Over time, you will build confidence guiding customers through repairs, protection plans, upgrades, and replacement options.

Future opportunities may include moving into a technician position, team leadership, store operations, administrative support, or small-business support. Advancement depends on performance, demonstrated skills, business needs, and available openings.

Stay patient with customers who do not understand technology
Are comfortable handling frequent phone conversations
Are detail-oriented and willing to follow a documented process
Accept coaching and take ownership of what you do not know
Want to build a long-term career rather than find a temporary job
Answering inbound calls and helping walk-in customers determine the right next step
Asking thoughtful questions to understand what the customer actually needs
Creating accurate service tickets, following the check-in process, collecting deposits when required, and documenting promised follow-up
Following up with customers about repairs, quotes, upgrades, and replacement options
Helping upset customers feel heard and working toward a practical resolution
Maintaining a clean, organized, and welcoming store
Assisting with accessory and device inventory
High school diploma or GED
At least one year of customer service, retail, or sales experience
Comfortable communicating by telephone and face-to-face
Strong organization, attention to detail, and ability to remain productive without constant supervision
Willingness to follow established processes and accept coaching
Availability to work the required schedule, including rotational Saturdays
Ability to protect confidential customer and company information
Applying does not guarantee an immediate interview or future employment.

We value your time and will clearly communicate whether we are actively hiring or retaining your application for future consideration.