Director of Sales

JOB SUMMARY
Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Provdes support for sales activities for larger, more complex accounts. Monitors and manages against team booking goals and makes recommendations on booking goals of direct reports. Creates opportunities to grow the account base through customer interactions.
CANDIDATE PROFILE
Education and Experience

• 2-year degree from an accredited university in Business Administration,

Marketing, Hotel and Restaurant Management, or related major; 8 years experience in the sales and marketing or related professional area.
OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and

Restaurant Management, or related major; 6 years experience in the sales and marketing or related professional area.
CORE WORK ACTIVITIES
Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and
• Works with sales team to create and implement a sales plan addressing revenue,
• Assists with the development and implementation of promotions, both internal

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue
• Recommends booking goals for sales team members.

Managing Sales Activities
Monitors all day to day activities of direct reports.
Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new business
• Executes and supports the operational aspects of business booked (e.g.,

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy to

Assists Revenue Management with completing accurate six period projections.
Reviews guest satisfaction results to identify areas of improvement.
Building Successful Relationships

• Develops and manages relationships with key stakeholders, both internal and
• Works with Human Resources, Engineering and Loss Prevention to ensure
• Attends customer events, trade shows and sales missions to maintain, build or
• Interacts with guests to obtain feedback on product quality and service
• Meets with guests to obtain feedback on quality of product (e.g., guest rooms,

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate

Utilizes all available on the job training tools for employees.
Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
Additional Responsibilities

• Executes and supports the brand’s Customer Service Standards and property’s

Brand Standards.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold
Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.