US Customer Supply Planner

Hey! We're Huel, and we're pleased to meet you 👋

Our culture thrives on high performance, and we set the bar high for new Hueligans who join us.

We invite you to read the advert below for our new US Customer Supply Planner position to understand the role, and explore our 7 Huel values before applying to ensure we have the right working environment for you!

The role

Our Customer Supply team plays a huge role in keeping Huel moving and our retail customers happy! You'll be right at the heart of our retail supply operations. Here's a glimpse into what you'll be getting stuck into:

• Keep things running smoothly! Process and release retail orders to our warehouse partners accurately and on time, monitoring fulfilment and resolving any issues before they become bigger problems.

• Be the go-to person for our retail customers, managing day-to-day supply queries, keeping them informed on orders and deliveries, and finding quick, effective solutions to any challenges.

• Work closely with Retail customers, Demand Planning and Retail teams to improve near-term demand forecasts and keep stock flowing.

• Stay one step ahead of stock challenges! Monitor inventory, identify supply risks and manage stock allocations to maximise product availability and retail fulfilment.

• Build brilliant relationships with our warehouse and logistics partners, coordinating order requirements, delivery schedules and smooth fulfilment.

• Monitor retail shipment SLAs and KPIs, tracking deliveries and ensuring finished goods movements are accurately recorded.

• Take ownership of month-end reconciliation for retail orders and shipments, ensuring accurate records and reporting across customer orders, inventory and service levels.

• Become the expert on our retail customers' processes, policies and compliance requirements, making sure we're always delivering to their expectations.

• Be better than yesterday! Use data and insights to identify opportunities to improve service levels, product availability and cost-to-serve.

• Get stuck into cross-functional improvement projects, working closely with Retail, Demand Planning, Logistics and external partners to find smarter ways of working and keep Huel moving.

Not yet sure if this is the right role for you? Click HERE to read a more detailed job description.

What we're looking for in you

• 1-2 years in a supply chain planning or customer supply role; prior B2B customer service experience is a plus.

• Brilliant communication skills, verbal and written, because with so many moving parts and time zones, it's vital everyone knows what's going on and when!

• Strong analytical and numeracy skills, with the ability to turn data into real, actionable insights.

• Solid Experience with Microsoft Excel and/or Google Sheets, you'll be living in these!

• Naturally curious and proactive, you love seeking out improvements, challenging the status quo, and getting things done.

• Comfortable working both independently and as part of a team, juggling multiple priorities across different stakeholders.

And as always, we’re on the lookout for new Hueligans who love a fast-paced environment and are always striving to be their best. We want people who aren’t afraid to think differently and push boundaries. If you’re all about setting big goals and believe that amazing things happen through creativity and teamwork, you’ll fit right in at Huel!

What do we offer in return?

We know that at times, our teams face demanding pressures, and exceptional effort deserves meaningful rewards. That's why we've created a world-class perks and benefits program designed to support our Hueligans in achieving their best, both professionally and personally, while celebrating the global impact they're making!

💸 A competitive salary range of $80,000-$90,000 per annum depending on your skills and experience

🕖 Hybrid working - We spend Mondays, Tuesdays and Thursdays in the office together. The remaining two days have the option to be worked from home.

🌴 30 Paid Vacation Days PLUS Federal Holidays

🥤 Free Huel to keep you going

🏖️ 2 weeks a year to work remotely from anywhere!

💰 401K Plan

🚕 Commuter Benefits

🙋 Paid Volunteering Days

🤰 Enhanced Family Leave

🐾 Dog friendly

🏋️ Monthly gym membership contribution plus we will also give you your own nutrition plan!

🧠 Free 1-on-1 therapy provided by BetterHelp

🏥 Private Medical and Health insurance for you, including free life insurance

💸 Paid Employee Referral Scheme

🎉 Biannual events to celebrate success - Have you heard about Huelchella?

We are Hueligans

We know diversity isn’t just important... it’s essential. It makes us stronger, sharper, and better at what we do. At Huel, we’re about people, not just sustainable nutrition - real people with different backgrounds, experiences, and perspectives.

We celebrate what makes each of us unique and we actively bring together Hueligans from all walks of life. Because whilst we share the same 7 values, it’s our differences that power our thinking, challenge our ideas, and help us build better products for a global community.

Belonging matters here. So does fairness. We want every Hueligan to have the opportunity to thrive, contribute, and be heard - no matter where they come from or what path they’ve taken to get here.

We don’t just welcome diversity of thought…we go looking for it!

Meet our teams here.