Founding Enterprise Account Manager

About the Role

Join an early-stage B2B AI company as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and revenue growth across large enterprise accounts, with a focus on renewals and expansion.

What You'll Do

• Manage relationships with enterprise buyers and program owners from production launch through renewal.

• Forecast, negotiate, and close renewals while identifying expansion opportunities within existing accounts.

• Partner with Account Executives, Customer Success Managers, and Customer Success Engineers to transition and grow account relationships.

• Use usage data and adoption dashboards to build customer business cases for broader deployment.

• Lead executive business reviews and help establish the enterprise account management function.

• Identify customer blockers and share them with Product and Engineering, connecting feedback to retention and revenue impact.

What We're Looking For

• Two to seven years of enterprise account management or customer success experience at B2B software companies.

• Experience personally owning renewal and expansion targets across a double-digit portfolio of enterprise accounts with 2,000 or more employees, or a portfolio of approximately $3 million to $4 million in ARR.

• A track record of growing accounts and closing renewals, with revenue results you can clearly discuss.

• Confidence in executive-level relationships, commercial negotiations, and multi-stakeholder account management.

• Experience with CRM systems, usage analytics dashboards, APIs, or usage-based pricing is valuable; AI, LLM, voice AI, or call-center-heavy industry experience is a plus.

• Comfort working in a fast-paced, in-person startup environment with demanding hours. Customer success experience should extend beyond support, onboarding, or project management.

Compensation & Benefits

Base salary of $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Visa sponsorship is available. Commission structure is being finalized.

Location

On-site in Redwood City, California.