Founding Enterprise Account Manager

About the Role

Join an AI software team as its first Enterprise Account Manager, owning post-launch relationships and revenue growth across a portfolio of large enterprise customers. This renewals-first role works closely with Sales, Customer Success, Product, and Engineering to strengthen retention and expand adoption.

What You'll Do

• Manage relationships with enterprise buyers and program owners from production launch through renewal.

• Forecast, negotiate, and close renewals while identifying opportunities to expand accounts.

• Partner with Account Executives, Customer Success Managers, and Customer Success Engineers on account plans and renewal handoffs.

• Use usage data and adoption dashboards to build customer business cases for broader production deployment.

• Lead executive business reviews and help establish the enterprise account management function.

• Identify account blockers and share them with Product and Engineering, connecting customer needs to retention and revenue impact.

What We're Looking For

• Two to seven years of experience in enterprise account management or customer success at a B2B software company.

• Experience personally owning renewal and expansion targets for multi-stakeholder enterprise accounts, including a double-digit account portfolio of organizations with 2,000 or more employees, or a portfolio of approximately $3 million to $4 million ARR.

• A record of growing accounts and closing renewals, supported by clear revenue results.

• Experience beyond support, onboarding, or project management, including commercial and executive-level customer conversations.

• Familiarity with CRM systems, usage analytics, APIs, and ideally AI, LLMs, or voice AI. Experience with consumption-based pricing or call center-heavy industries is a plus.

• Comfort working in a fast-paced, in-person startup environment with an intensive 996 schedule.

Compensation & Benefits

Base salary of $180,000 to $220,000 annually, plus equity. Visa sponsorship is available. Commission structure is being finalized.

Location

On-site in Redwood City, California.