Quality Assurance Lead, Homelessness Services

London Borough of Hillingdon is recruiting a Quality Assurance Manager to lead quality, compliance and performance across the Housing Needs and Homelessness service. This critical role focuses on ensuring that casework is lawful and outcomes for residents are improved.

You will set standards, embed robust QA processes, and use data to reduce risk while supporting service transformation. The role combines strategic leadership with hands-on improvement work for residents.

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