Implementation Consultant

Salary Range $105,000 - $115,000

This role is based from our New York office. We operate a hybrid environment where you will be required to be in the office 2 days per week.

🚀 Your Role:

The Xceptor Delivery Team is responsible for implementing Xceptor projects from short deliverables and consultancy opportunities to longer-term strategic change/transformation projects, across the financial services industry.

The team provides expertise in how Xceptor can be configured and deployed to solve our clients’ business problems. Usually involved from project inception through to go-live, we help clients analyse, configure, test, deploy and expand their Xceptor platform.

Our client-facing Implementation Consultants are responsible for assisting clients from project inception to ‘go live,’ and for ensuring that key relationships with our clients are developed and maintained. They gather customer requirements by liaising with business teams to produce the right specifications, before configuring our product to meet the needs of our clients and managing the full development cycle and subsequent implementation.

You will be integral to delivering the projects that you are working on. Our environment is highly collaborative; therefore, you will find yourself being asked to help design solutions as often as you will ask for help yourself. While this is a technical role, detailed analysis and communication skills are critical to understanding the business requirements and taking a lead role in delivering the solution. A typical day would involve a variety of activities, involving the whole lifecycle of a project.

The role will suit someone who enjoys working with both business and technical teams, in a fast, dynamic environment, and who is naturally relationship driven and passionate about meeting our client’s needs.

🧩 What You’ll Be Doing:

• Gathering requirements: Understanding the client's needs and requirements to ensure the solution being implemented meets those needs.
• Technical design, build and testing: Working closely with the client to design, configure and build the solution.
• Release management: Providing demos to clients and delivering and supporting release packages.
• Troubleshooting: Resolving technical issues and answering questions that arise during the implementation process.
• Communicating with stakeholders: Communicating regularly with stakeholders, including clients, project managers, and technical teams, to provide updates on the progress of the project and address any concerns.

🎯 Who we're looking for:

Candidates will be able to demonstrate:

• University degree (or equivalent): Any BSc degree, Computer Science, Chemistry, Physics, Economics or Engineering.
• Programming language experience with a preference for Object Orientated languages such as C#, C++, Java, Python.
• Relational Database experience such as SQL or Oracle.
• Strong XML skills.
• Preferably some software development experience such as .NET or Java.
• Elements of the software are designed to allow users to transfer Excel skills; so, a good knowledge of Excel or Access would be beneficial.
• Familiarity with various software deployment models, including on-premises, SaaS, and hybrid environments, to guide client configurations.
• 4+ years of work experience in a similar, customer-facing role gained with a software solutions organization.

🌍 Diversity & Inclusion at Xceptor

We believe great ideas come from everywhere — and that the best teams are made up of people with different backgrounds, experiences, and perspectives. At Xceptor, we’re committed to building a workplace where everyone feels welcome, valued, and empowered to be themselves.

We know that not everyone ticks every single box in a job description — and that’s okay. If you’re excited about this role and think you could make a difference, we’d love to hear from you. Your unique skills and experiences might be just what we need, even if you don’t meet every requirement.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees — regardless of race, gender identity, sexual orientation, age, disability, religion, or background.

🌗 Hybrid at Xceptor