Research Info Systems Engineer - RITD

Job#: 3056642
Job Description:
Research Information Systems Engineer
Location: Colorado Springs, CO (On-site)
Role Overview
An established organization is seeking an early-career IT professional to serve as the dedicated, onsite technology resource for a Colorado Springs office. This individual will manage local help desk operations, troubleshoot technical issues, and provide high-quality end-user support for researchers, engineers, and administrative staff. This position offers an opportunity to operate independently while collaborating with broader specialized technical teams to support advanced technological environments.
Key Responsibilities

• Resolve incoming help desk tickets and handle walk-up support requests from creation to resolution.
• Troubleshoot hardware, software, and peripherals, including desktops, laptops, printers, and wireless networks.
• Assist with workstation deployments, vulnerability remediation efforts, and the preparation of conference room technology.
• Provide remote support to other organizational sites and collaborate with specialized technology teams on complex infrastructure needs.
• Document technical configurations, support workflows, and escalation processes to maintain consistent operations.
• Coordinate with end-users to ensure minimal disruption to research operations and administrative workflows.

Required Qualifications
Education: Associate degree in a related discipline or an equivalent combination of education and professional experience.
Experience: Approximately one to two years of experience in IT support, desktop support, or help desk operations, with a solid understanding of ticketing systems and escalation pathways.
Technical Skills: Proficiency in Windows administration and troubleshooting, desktop and laptop hardware support, basic Microsoft Office application support, and peripheral troubleshooting.
Professional Skills: Strong communication and customer service skills, the ability to work independently without constant supervision, and comfort interacting with diverse technical and non-technical stakeholders.
Additional Requirement: United States citizenship is required.
Preferred Qualifications

• Experience supporting Linux or Mac operating systems.
• Familiarity with scripting languages such as PowerShell, JavaScript, or PHP.
• Basic software programming capabilities in C, C++, C#, Java, or other modern languages.
• Familiarity with network appliances and hardware, including routers, network switches, firewalls, and storage systems.
• Prior experience supporting engineering, research and development, aerospace, or defense environments.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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