Assessment Operations Analyst (Academic Integrity and Inclusion)

Assessment Operations Analyst (Academic Integrity and Inclusion)

• Job Type: Permanent, full-time, 37.5 hours per week, Monday to Friday
• Salary: Circa £30,000 per annum (Depending on Experience)
• Location: IB (International Baccalaureate®) Global Centre, Cardiff
• Hybrid working opportunity (working from the office at least once per week)

About the IB

The International Baccalaureate provides world-class educational services to over 6,200 schools across 163 countries. A career with the IB is not just a job; it’s an opportunity to work with an innovative world leader in education services where we empower our employees to thrive and make a difference.

About the Job

The Assessment Operations Analyst plays a key role in the Assessment Operations team. Working within a global assessment environment, the role is responsible for managing a range of operational processes that support the successful and timely delivery of examination sessions across multiple programmes and languages. The position has a particular focus on academic integrity and inclusion, ensuring that assessments are administered fairly, consistently, and in accordance with organizational policies and procedures.

Key Responsibilities

• Manage and investigate academic integrity concerns, ensuring decisions are evidence-based, consistent, and aligned with organizational policies and procedures.
• Monitor online and publicly available information sources, gathering and documenting evidence to support investigations and informed decision-making.
• Oversee a shared case management inbox, triaging enquiries and case-related communications in a timely and professional manner.
• Communicate investigation outcomes and provide guidance to schools and colleagues on academic integrity policies, procedures, and expectations.
• Review complex or unprecedented cases in collaboration with colleagues and senior stakeholders to ensure robust and defensible outcomes.
• Provide operational support for access and inclusion processes, helping to ensure assessment arrangements are administered consistently and in line with organizational policies and procedures.
• Support schools and colleagues by providing guidance on access and inclusion policies, procedures, and assessment arrangements.
• Handle confidential and sensitive information, including student data, assessment materials, and supporting documentation, in accordance with data protection requirements.
• Monitor case progression and key operational timelines to ensure the timely resolution of cases and delivery of outcomes.
• Analyse data and trends to support reporting, inform decision-making, and continuous improvement of processes, guidance, and service delivery.

About You

• A degree or equivalent and/or relevant experience, ideally within assessment, compliance, or academic integrity environments.
• Strong analytical and critical thinking skills, with the ability to evaluate evidence and make balanced, defensible decisions.
• High level of integrity and sound judgement when handling sensitive and complex information.
• Excellent communication skills, with the ability to engage diplomatically with stakeholders across all levels.
• Proven ability to communicate clearly and sensitively on complex, technical, and often high-stakes or contested matters.
• Ability to manage competing priorities and deliver accurate, high-quality outcomes within strict deadlines.
• Strong attention to detail, particularly when reviewing evidence and documentation.
• Proactive and self-motivated, with the ability to work independently while also contributing effectively as part of a collaborative team.
• Proficiency in Microsoft Office applications, particularly for data review and case management.

The following are desirable:

• Fluency in French and/or Spanish.

Other Special Requirements:

• Occasional weekend or bank holidays working is essential during the year.

In addition to your salary, we offer an attractive range of benefits including:

• Flexible benefits allowance equivalent to 1.5% of Annual Salary to spend on benefits or as addition to salary

• 10% employer pension contribution with a minimum 3% employee contribution

• Enhanced family friendly benefits

• 25 Days Annual Leave plus public holidays. The opportunity to purchase up to 5 days of leave each year.

• Life assurance 4x annual salary

• Paid volunteering leave

• Excellent continuous professional development

Applications are being received until 17 November 2026

Opportunity & Belonging

We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer, and we welcome applications from all qualified applicants. As a global employer, we adhere to all relevant employment legislation in the countries in which we operate, and we’re happy to provide any reasonable support or adjustments as needed to ensure applicants can fully participate in our recruitment process.