Field Service Engineer

Field Service Engineer (Birmingham)

Reports To: Head of Field Service

Job Type: Full-Time

About Us: Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

Job Summary: We're looking for a Service Engineer based in Birmingham

The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.

Key Responsibilities:

• Ensure agreed Franke UK Technical Standards and Processes are adhered to
• On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
• Highlight Technical skills gap.
• Highlight customer skills gap.
• Managing stock levels
• Managing customer relations at a site level
• Keeping up to date with all company admin and courses
• Highlight issues where Account Support is required due to ongoing Customer Issues

Requirements:

• Ability to demonstrate an understanding and experience in remit of the Field Engineers role
• Minimum 2 years' experience working in the coffee machine or vending industry
• Competent using phone and laptop
• Excellent communications skills.
• Personal integrity.
• Analysing and prioritising skills.
• Understand when to inform and when to escalate issues.
• Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.

Why Join Us:

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays
• Private Healthcare for you, with the option to add partner and children
• Life Insurance
• Income Protection
• EV Car – salary sacrifice