Desktop Support Specialist II

We are seeking a motivated and detail-oriented IT Desktop Support Specialist to join our Fort Worth team. The ideal candidate will be either a recent graduate with a strong foundation in IT systems or have 3–5 years of hands-on experience supporting both Linux and Windows environments. This role focuses on providing technical support for Windows desktop and server systems along with some Linux workstations. 

Key Responsibilities:

• Provide desktop and server support for Windows systems (installation, configuration, troubleshooting, and maintenance). 

• Assist users with software and hardware issues in both Linux and Windows environments. 

• Perform routine system maintenance and updates across supported platforms. 

• Monitor system performance and respond to alerts or issues as needed. 

• Support end-user accounts, permissions, and access rights in accordance with best practices. 

• Maintain documentation of procedures, configurations, and system changes. 

• Collaborate with IT team members on infrastructure improvements and automation projects. 

• Participate in system upgrades and deployment of new technologies. 

Qualifications:

• Recent graduate with a degree in Computer Science, Information Technology, or a related field, or 3–5 years of experience in IT support roles. 

• Basic to intermediate understanding of Windows desktop and server environments is a plus. 

• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP). 

• Good problem-solving skills and a proactive attitude. 

• Strong communication and customer service skills. 

• Ability to work independently and as part of a team. 

Preferred Skills (Not Required):

• Experience with scripting languages (e.g., Bash, Python). 

• Exposure to virtualization platforms (e.g., VMware, VirtualBox, KVM). 

• Knowledge of remote desktop and remote management tools. 

• Understanding of IT security principles and best practices.