SFIA 4 Power Platform Developer

SFIA 4 Power Platform Developer - CRM Transformation Project (Public Sector/Government) - BPSS

Role Title: Power Platform Developer (SFIA Level 4)
Location: Hybrid with 2 days on site in Manchester

Sector: Government/Public Sector

Rate: £440 pd Inside IR35

Role Overview

We are seeking an experienced Power Platform Developer (SFIA Level 4) to support a large-scale CRM transformation programme within a Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services.

Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable solutions using Dynamics 365 Customer Engagement and the wider Microsoft Power Platform ecosystem.

Key Responsibilities

• Develop and configure solutions

• Support the migration and transformation of Legacy CRM and case management platforms into modern cloud-based solutions.

• Build and maintain integrations with internal and external systems using APIs, Azure services, and Microsoft technologies.

• Develop custom components, plugins, workflows, business rules, and Power Platform extensions where required.

• Participate in sprint planning, backlog refinement, demonstrations, and retrospectives within an Agile delivery environment.

• Collaborate with Solution Architects, Business Analysts, Technical Leads, and Product Owners to translate business requirements into technical solutions.

• Contribute to technical documentation, coding standards, and knowledge sharing.

• Support testing activities including unit testing, system integration testing, and defect resolution.

• Identify opportunities for automation and process improvement across CRM operations.

Essential Skills & Experience

• Demonstrable experience developing solutions using Microsoft Power Platform.
• Strong experience with:
  • Power Apps
  • Power Automate
  • Dataverse
  • Dynamics 365 CRM/Customer Service
• Experience working on CRM transformation, customer service transformation, or case management projects.
• Knowledge of Microsoft Azure services and integration patterns.
• Experience consuming and developing REST APIs.
• Understanding of data modelling, security roles, and governance within Power Platform.
• Experience working in Agile delivery teams using Scrum or Kanban methodologies.
• Strong stakeholder communication and collaboration skills.
• Experience within Government, Local Government, NHS, Higher Education, Housing Association, or wider Public Sector environments.