Position Summary

Key Responsibilities

• Lead complex digital and technology projects through the full project lifecycle, including inception, design, development, integration and testing, trial, deployment, and post-launch stabilization.
• Create, maintain, and track end-to-end project plans in partnership with program teams, scrum masters, and team leads.
• Define, update, and refine business, technical, and user experience requirements in collaboration with design, development, product, and application teams.
• Coordinate cross-functional workstreams across internal teams and external partners supporting the Business Mobile digital experience and  MVNO integration.
• Manage project timelines, milestones, deliverables, dependencies, risks, issues, and critical path activities.
• Identify resource needs, assign and monitor work efforts, perform quality reviews, and escalate functional, quality, budget, timeline, or delivery concerns as needed.
• Establish and support project management processes, methodologies, and documentation to ensure consistent delivery standards across IT and business teams.
• Lead change request creation, tracking, impact assessment, and communication.
• Coordinate communication across enterprise stakeholders regarding scope, budget, risk, resources, status, and delivery impacts.
• Prepare and communicate project status updates, including progress, risks, issues, dependencies, decisions, and mitigation plans.
• Partner with program managers and senior business leaders to identify and prioritize opportunities to use technology to achieve enterprise goals.
• Manage project-specific budget tracking and partner with management to maintain financial alignment.
• Ensure internal teams and customers receive the information, documentation, and feedback required to perform their responsibilities and support continuous improvement.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field; equivalent work experience may be considered.
• Project Management certification or successful completion of a recognized project management curriculum.
• Typically 7 to 10 years of IT work experience, including 5 or more years managing projects.
• Demonstrated experience managing medium- to high-complexity cross-functional technology projects, preferably across multiple technologies and business functions.
• Strong knowledge of project management methodologies, tools, resource management practices, and change management techniques.
• Agile Scrum certification and hands-on experience using Rally or a similar project tracking tool.
• Experience coordinating work across design, development, application, program, and business teams.
• Strong communication, documentation, stakeholder management, risk management, and issue resolution skills.

Preferred Qualifications

• Agile or Kanban delivery experience.
• Background in enterprise systems, infrastructure, or database administration.
• Understanding of infrastructure concepts and digital platform delivery.
• Experience supporting telecommunications, mobile, portal, integration, or MVNO-related programs.

Key Success Factors

• Ability to drive alignment across multiple teams and stakeholders in a complex enterprise environment.
• Strong ownership of project plans, milestones, risks, dependencies, and delivery outcomes.
• Ability to translate strategic business goals into actionable digital delivery plans.
• Clear, proactive communication with technical teams, business partners, leadership, and customers.
• Commitment to quality, delivery excellence, continuous improvement, and customer experience.