IT Support Associate

Sierra, a division of XYZ Tech Inc. in Chicago, IL, is hiring a Part Time Day Associate to support daily IT operations and software-focused tasks. In this role, you'll assist with data entry, basic software configuration, ticket tracking, and user support under the guidance of senior team members. You'll help document processes, run routine system checks, and coordinate with cross-functional teams to ensure smooth project execution. Sierra offers exposure to cutting-edge technology, mentorship, and flexible daytime hours in a collaborative, inclusive culture focused on learning and career growth.

Responsibilities

• Support daily IT and software operations during daytime hours
• Perform data entry and maintain accurate records
• Assist with basic software configuration and updates
• Monitor and track support tickets to resolution
• Provide first-level user support and issue escalation
• Run routine system and application checks
• Document procedures, issues, and resolutions
• Collaborate with cross-functional technical teams
• Assist with testing new software features and tools
• Follow security and data-handling best practices

Required Skills

• Basic IT support
• Data entry
• Ticketing systems (e.g., Jira, Service
• Now)
• Microsoft Office Suite
• Basic software configuration
• Documentation and reporting
• Time management
• Customer service
• Basic troubleshooting
• Collaboration tools (e.g., Slack, Teams)