EDI & Order Management Support Specialist

Maxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands including Max & Lily, Plank + Beam, and Maxtrix. Since launching over two decades ago, we've built multiple sales channels across DTC websites and third-party marketplaces. We're passionate about designing inspiring, on-trend furniture that brings customers' home décor dreams to life.

We are seeking a new member to join our Tech Team. Are you ready to be part of something amazing?

About the Role

We're looking for a detail-oriented EDI & Order Management Support Specialist to handle recurring transactional and data-maintenance work across our order management, inventory, and product data systems. This role supports our Systems Administrator by owning day-to-day order corrections, EDI monitoring, and inventory/product data upkeep, freeing up senior staff for higher-level projects.

No specific tool experience is required — we're looking for someone with a background in ERP, order management, or EDI environments who can learn our systems quickly.

Responsibilities

• Process and troubleshoot customer orders, correcting errors as they arise
• Maintain accurate customer, inventory, and product data across business systems
• Monitor system and data feeds, identifying and resolving processing errors
• Support day-to-day inventory management, including stock levels and warehouse data
• Diagnose recurring issues and work with internal teams to resolve them
• Perform routine data uploads and reporting tasks as needed

Qualifications

• Experience with or understanding of order management, inventory management, and basic ERP concepts
• Familiarity with EDI or system-to-system data processing is a plus, but not required
• Comfortable working across multiple business systems and switching between tasks
• Strong attention to detail and solid data-entry accuracy
• Ability to troubleshoot and resolve routine data or process errors independently
• Clear communicator, able to flag and escalate issues when needed
• Comfortable with repetitive, detail-heavy work in a fast-paced environment
• May require irregular office hours during major holidays, including nights and weekends

Benefits

• 401(k) with Company Match
• Medical, Dental & Vision Insurance
• Flexible Spending Account (FSA)
• Life Insurance
• Employee Discount
• Flexible Schedule
• Paid Time Off

Work Location

• Daniel Island, South Carolina (Charleston)