Desktop Support Engineer-W2

Role :- Desktop Support Engineer
Location :- Tulsa, OK (Hybrid)
Job Type : Contract – W2

Must Have Skills

• AMT Asset Management Software
• Desk Side Services
• Mac Hardware Management
• Hardware Asset Management
• Hardware Management - Printers
• Windows PC

Required Skills :

• Phone support experience necessary.
• Technical Service desk or technical call center experience is necessary.
• Disciplined, systematic problem-solving skills required.
• Windows Operating systems Clients: Windows XP, Windows 10
• Servers: Windows 2008/2012/2016
• Knowledge of Active Directory
• ITSM ticketing tools such as Service now , Remedy, HP Service Center, Peregrine Service Center
• Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
• MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
• Internet browsers (e.g. Explorer, Chrome, Firefox),
• VPN and remote dial-in users
• Support for laptop, desktops, and printers all models
• PDA and blackberry support
• Others: Adobe Acrobat and other common desktop applications like WinZip, etc