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Senior Customer Success Manager at Agentic AI PropTech SaaS

Grey Matter Recruitmentlondon, london🇬🇧United KingdomPosted 4 Sept 2026

Why This Role Stands Out

This role offers a unique opportunity to shape the future of AI-powered customer success within the thriving PropTech industry, with significant growth potential and the chance to influence product development. You'll thrive here if you are a seasoned Customer Success professional with a passion for AI and building scalable solutions, enjoying a hybrid work model that offers flexibility. Apply now to join a fast-growing startup with ambitious goals and make a real impact!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
london, london, United Kingdom
Customer Success

Job Description

Help build the future of AI-powered Customer Success, working directly with enterprise property businesses as they adopt one of the UK's most exciting AI platforms.

The Company

  • AI startup transforming the £33bn property industry
  • Building AI agents that automate 80-90% of operational workloads
  • Early-stage business with equity, huge growth and unicorn ambitions

The Role

  • Own onboarding, adoption, retention and expansion for enterprise customers
  • Help build AI-powered CS automations, workflows and scalable processes
  • Partner with Product & Engineering to shape the future of the platform

The Need

  • Customer Success or Account Management experience within B2B Saas
  • Comfortable with APIs, integrations, data and technical troubleshooting
  • Commercial relationship builder
  • Passion for AI, automation and building modern Customer Success functions

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