Senior Manager, Global Finance Operations - O2C - Cash, Collections & Dispute Management

Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It’s a place where passionate individuals come together to create the future of sport. We are unapologetic about who we are and what we’re after—bringing innovation and inspiration to every athlete* in the world. We look for athletes who can push boundaries, elevate our potential and continue leading us to greatness. The next tastemakers, playmakers, risk takers and glue players. Are you game?

WHO WE ARE LOOKING FOR
We are looking for a results-driven leader to manage end-to-end cash application, collections, and dispute resolution processes within Nike’s Order-to-Cash (O2C) operations. This role is accountable for maximizing cash realization, improving customer payment experience, and ensuring the integrity of accounts receivable across global markets.

The ideal candidate brings strong expertise across cash management, collections strategy, and dispute resolution, combined with a continuous improvement mindset and a strong orientation toward data, automation, and operational excellence. Based at Nike’s World Headquarters (PHK – Beaverton), this leader will operate as a key bridge between global strategy and execution, ensuring delivery excellence through close partnership with MSP/BPO teams and cross-functional stakeholders.

WHAT YOU WILL WORK ON
Oversee global cash application processes, ensuring timely, accurate posting and reconciliation of customer payments
Lead collections strategy and execution, including prioritization, outreach approach, and aging management
Own end-to-end dispute and deduction management, driving timely resolution and root-cause elimination
Reduce unapplied and unidentified cash through improved matching, automation, and process discipline
Improve key working capital metrics including DSO, past due balances, and cash application accuracy
Ensure accurate customer account reconciliation, including Statements of Account (SoA) and variance resolution
Partner with Sales and Marketplace Finance to resolve disputes and issues impacting collections and customer experience
Drive adherence to global O2C process standards, controls, and governance frameworks
Lead MSP/BPO delivery for cash, collections, and dispute operations, including SLA management and performance tracking
Identify and implement automation and AI/GenAI opportunities to improve collections effectiveness and reduce manual effort
Support month-end and quarter-end close activities related to AR, cash posting, and reserve considerations
Provide insights and reporting on cash performance, aging trends, dispute drivers, and operational risks
WHO YOU WILL WORK WITH
You will report to the Director, Global Finance Operations – O2C Delivery and work closely with:
O2C leadership across cash, collections, and dispute management
Global Process Owner (GPO) – O2C
Sales and Marketplace Finance leaders
Controlling and Corporate Finance teams
Technology teams supporting SAP, FSCM, and O2C platforms
MSP/BPO leadership and delivery teams supporting global AR operations
Cross-functional partners across geographies to drive end-to-end customer and cash outcomes
Technology partners supporting SAP, O2C platforms, and automation solutions
MSP/BPO leadership teams delivering global operations
Cross-functional business stakeholders to drive end-to-end process excellence and customer outcomes
WHAT YOU BRING
8+ years of experience in Finance Operations with strong expertise in Order-to-Cash, especially cash application, collections, and dispute management
Proven experience managing AR portfolios, collections strategies, and dispute resolution processes at scale
Experience working with global shared services or outsourced delivery (BPO/MSP) models
Deep understanding of Invoice-to-Cash processes including billing, payments, deductions, and customer account management
Strong business acumen with focus on working capital optimization and cash flow improvement
Experience with ERP systems (e.g., SAP) and O2C platforms / collections tools
Strong analytical skills with ability to identify trends, resolve complex discrepancies, and drive data-based decisions
Experience driving process improvements, automation, and operational efficiency initiatives
Ability to operate effectively in a global, matrixed organization with strong stakeholder management skills
Bachelor’s degree in Finance, Accounting, or related field.

Will accept any suitable combination of education, experience or training. We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form . NIKE, Inc. is a growth company that looks for team members to grow with it.

Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world. NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.