General Manager

Location: Newark, DE Company: ARC Document Solutions
Employment Type: Full-Time Starting Salary: $70,000 Job Summary

Lead the Future of Document Imaging & Scanning Operations

ARC Document Solutions is looking for an experienced General Manager, National AIM Operations to lead and support large-scale scanning and archiving projects across our national AIM network.

This is a highly visible leadership role for someone who understands commercial document scanning, imaging technologies, production workflows, quality control, and large-scale project execution and who can translate that expertise into operational excellence and exceptional customer outcomes.

What You'll Do

Lead National AIM Operations

• Provide operational oversight for large scanning and archiving projects across AIM Operations Centers, regional locations, and customer sites.
• Establish and maintain best-practice standards across scanning operations.
• Optimize production workflows to maximize quality, efficiency, labor utilization, and resource management.
• Develop and maintain quality-control standards designed to minimize errors and defects.
• Review operational and production data to identify challenges and implement improvements.
• Ensure hardware and software acquisitions align with ARC's national standards.

Partner with Sales & Customers

• Work closely with the AIM Sales team to plan projects, identify customer needs, develop technical solutions, calculate costs, and establish project timelines.
• Participate in major customer presentations, providing operational expertise and technical insight.
• Serve as a key operational point of contact for large AIM customers.
• Partner with customers on production scheduling, project status, problem-solving, and other operational needs.
• Support sales teams and branch operations with customer-site needs, training, and education.

Drive Process & Quality Improvement

• Establish production and quality-control standards in partnership with AIM and branch leadership.
• Develop and implement processes that improve workflow, eliminate operational issues, and enhance quality.
• Coordinate activities across departments and locations to ensure successful project execution.

What We're Looking For

• 5+ years of experience managing a commercial document scanning operation.
• In-depth experience with large- and small-format production document imaging technologies and solutions.
• Strong understanding of document imaging principles, imaging mechanics, file structures, file formats, OCR, ICR, OMR, barcode technologies, and related methodologies.
• Proven experience developing process workflows and quality-control procedures.
• Strong analytical, problem-solving, project management, and customer-facing skills.
• Ability to collaborate effectively with Sales, Operations, Production, and Branch leadership.
• Bachelor's degree, four years of related training, or an equivalent combination of education and experience.
• CDIA certification or equivalent is highly preferred.
• Strong working knowledge of Microsoft Word, Excel, Outlook, Access, Adobe Acrobat, and Adobe Photoshop.

Why ARC?

At ARC Document Solutions, you'll join a team that values innovation, responsiveness, operational excellence, and customer success.

We offer:

• Competitive compensation
• Comprehensive medical, dental, vision, and life insurance
• 401(k) with company matching
• A supportive management team invested in your success
• Training and professional development opportunities

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