Staff Education Services Operations Specialist

In This Role, Your Responsibilities Will Be:

Commercial Leadership & Business Growth

• Own and deliver regional Education Services revenue, bookings, margin, utilization, and growth targets.
• Develop and execute a multi-year regional business growth strategy aligned with corporate objectives.
• Drive pipeline generation and conversion activities to achieve and exceed KPIs.
• Identify new market opportunities, customer segments, and expansion strategies to increase training and certification adoption.
• Lead forecast planning, quarterly business reviews, and performance reporting for regional leadership.
• Proactively identify risks to target attainment and implement corrective actions to ensure business delivery.

Strategic Sales Partnership

• Build trusted relationships with regional Sales Leaders, Account Managers, Customer Success teams, and Business Unit leaders.
• Partner with sales teams on strategic opportunities and account planning activities to drive training attach and expansion revenue.
• Influence and enable sales teams to position Education Services as a key component of customer success and digital transformation initiatives.
• Participate in customer executive briefings, commercial negotiations, and strategic account reviews.
• Develop and present compelling business cases and value propositions to customer leadership teams.

Channel & Distributor Management

• Own the regional distributor strategy for Education Services.
• Develop, manage, and grow distributor relationships to increase market coverage and revenue generation.
• Establish performance metrics and business plans with distributors, monitoring execution and results.
• Conduct regular business reviews with distributors and channel partners to drive accountability and growth.
• Identify underperforming relationships and implement recovery or replacement strategies when required.

Authorized Training Partner (ATP) Development

• Identify, recruit, onboard, and develop Authorized Training Partners (ATPs) across the region.
• Establish annual business plans and performance targets for ATPs.
• Monitor ATP performance against revenue, quality, utilization, and customer satisfaction KPIs.
• Drive ATP capability development and certification readiness to ensure consistent delivery quality.
• Lead contract negotiations, renewals, compliance audits, and performance reviews for ATP partners.
• Expand the ATP network strategically to support regional growth objectives.

Customer & Executive Engagement

• Build and maintain strong executive-level relationships with key customer stakeholders.
• Present training and workforce development proposals to leadership teams and decision-makers.
• Lead complex commercial discussions, contract negotiations, and enterprise training agreements.
• Act as the escalation point for high-impact customer issues and ensure timely resolution.
• Manage difficult customer situations and conflicts professionally while protecting long-term business relationships.

Stakeholder Management & Influence

• Influence cross-functional teams to support regional business objectives without direct authority.
• Provide regional market intelligence and customer insights to leadership, marketing, portfolio, and content teams.
• Collaborate with product, marketing, and sales organizations to align go-to-market activities.
• Represent Education Services in regional leadership discussions and strategic planning initiatives.

Who You Are:

You build partnerships and work collaboratively with others to meet shared objectives. You create and implement strategies that anticipate future opportunities and translate vision into business results. You communicate complex ideas clearly and effectively to diverse audiences, including executive stakeholders, and adapt your approach to gain commitment and support. You consistently achieve results, even in challenging situations, by balancing customer needs, business priorities, and long-term growth objectives.

For This Role, You Will Need:

Key Competencies

• Strategic Business Development
• Revenue Growth & KPI Achievement
• Channel Partner Management
• Authorized Training Partner Development
• Executive Stakeholder Management
• Commercial Negotiation & Closing
• Influencing Without Authority
• Conflict Resolution
• Sales Enablement & Account Planning
• Market Development Strategy
• Business Forecasting & Analytics
• Customer Relationship Management
• Entrepreneurial Mindset
• Results Orientation
• Strong "Go-Get-It" Attitude and Growth Mindset
• Willing and able to travel up to 15%  

Preferred Qualifications That Set You Apart:

• 3+ years of experience in business development, channel management, sales, account management, or training services.
• Proven track record of exceeding revenue and growth targets.
• Experience managing distributors, channel partners, or indirect sales networks.
• Strong executive presence with experience presenting to decision-makers and customer leadership teams.
• Demonstrated success in negotiating complex commercial agreements and resolving business conflicts.
• Experience developing strategic business plans, forecasting, and managing KPIs.
• Strong financial acumen with the ability to analyze business performance and identify growth opportunities.
• Fluent in German and English, with excellent verbal and written communication skills.

Our Culture and Commitment To You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.