ServiceNow HRSD Architect

Job Title: ServiceNow HRSD Architect
Location: Tysons Corner, VA (Hybrid / Remote)
Duration: Fulltime

ServiceNow Solution Architect - HR Service Delivery (HRSD)

Job Summary:
We are seeking a ServiceNow HRSD Solution Architect to design, implement, and enhance enterprise HR Service Delivery solutions supporting the U.S. Department of Justice (DOJ). The ideal candidate will have strong hands-on HRSD experience, including Employee Center, HR Case Management, workflows, integrations, scripting, and APIs.

Responsibilities:

• Design and implement end-to-end ServiceNow HRSD solutions.
• Configure Employee Center, HR Case Management, HR workflows, SLAs, routing, and related HRSD capabilities.
• Design and implement integrations between HRSD and external HR, identity, and business systems.
• Develop and troubleshoot ServiceNow solutions using scripting, REST/SOAP APIs, and Flow Designer.
• Work directly with HR and business stakeholders to gather requirements and translate them into scalable solutions.
• Support enhancements and modernization efforts to replace or retire legacy HR systems.
• Support ServiceNow AI capabilities, including Now Assist, within HR service delivery.
• Provide technical guidance for roadmap, releases, integrations, and continuous improvement.
• Ensure HRSD solutions address security, data privacy, usability, and accessibility requirements.

Required Qualifications:

• 5-7 years of experience managing ServiceNow environments for a U.S. Federal Government agency.
• Strong hands-on ServiceNow HRSD implementation and configuration experience.
• Experience with Employee Center and HR Case Management.
• Experience with HR workflows, Flow Designer, SLAs, case routing, and HR service delivery processes.
• Strong experience with ServiceNow scripting and REST/SOAP APIs.
• Experience designing and implementing enterprise integrations.
• Strong understanding of HR service delivery processes and employee lifecycle management.
• Excellent communication and stakeholder management skills.

Required Certifications:

·         ServiceNow Certified Technical Architect (CTA)

·         ServiceNow Certified Implementation Specialist - HR Service Delivery (CIS-HRSD)

Preferred Qualifications:

• Federal Government HRSD implementation experience.
• Experience with ServiceNow Now Assist or other AI capabilities.
• Experience replacing or migrating legacy HR systems to ServiceNow HRSD.
• Experience handling HR data privacy and PII.
• Experience with Employee Center Pro or Employee Journey Management.
• Experience with Section 508 and employee-facing portal accessibility.
• Human-Centered Design or usability testing experience.

Clearance:
U.S. Citizenship required. Must be able to obtain and maintain the applicable federal Public Trust suitability determination.

Work Location:
Remote within the United States, with occasional onsite or travel requirements as needed.