Technical Support Specialist

RESPONSIBILITIES

Kforce has a client in Washington, DC that is seeking a Technical Support Specialist.

Summary

As a Technical Support Technician, you will leverage your IT expertise and customer service skills to provide comprehensive technical support within a law firm setting. Your role will be pivotal in ensuring client satisfaction by effectively resolving hardware and software issues and understanding the unique needs of a law firm's IT environment.

Responsibilities

• Investigate, troubleshoot, and proactively resolve all firm computer software and hardware problems, including recurring technical issues, to ensure smooth operations and recommend specific solutions to incidents
• Possess an understanding of PC and network architecture and components
• Strong understanding of Microsoft products and services including but not limited to Office Suite applications, Office 365.A thorough understanding of hardware and software configurations is necessary
• Provide on-site and remote technical support, desk side training, and customer service for all Information Services related issues
• Provide mobile device support to our customers including enrollment of devices in mobile device management and two-factor authentication environments
• Open, review, resolve, and close group-assigned support tickets according to SLA's, while ensuring customer satisfaction through follow-up communications on resolved tickets and tracking all requests for service and support in the incident tracking software
• Provide necessary audio-visual support and set up for a variety of office and client meetings, including video teleconferencing, audio bridging, projector setups, microphones, external speaker equipment, computers, and printers for conference room setups and other special installations
• Prevent loss of customer functionality with regular maintenance and use of tools to provide proactive support

REQUIREMENTS:

• Associate's degree and at least one IT certification required
• Bachelor's degree strongly preferred
• IT certifications from vendors such as Microsoft or CompTIA strongly desired
• 3+ years of work experience in an information technology environment required
• Law firm experience strongly preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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