Guest Services Agent - Full Time (Caesars Atlantic City)

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Registers guests, secures payment, issues keys and related materials per established departmental policies and procedures.  Checks out guests, settles all pay folios and posts charges per established departmental policies and procedures.  Creates reservations based on established guidelines.   Issues room keys and relays instructions to Bell Person.  Dates, stamps, sorts and racks incoming mail and messages.  Blocks and dispenses rooms for arriving guests.   Maintains bank in accordance with established company and departmental policies and procedures.  Is familiar with property, services and events; answers questions and provides information as requested by guests.   Completes special assignments as requested.