Quick overview
Job description
The role
Own the US customer. Turn what they need, said and unsaid, into tangible clinical and business value for the customers and Dozee.
What you'll do
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Live with customers, on the floor. Be the voice of the customer internally.
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Assess the market & user needs. Strategise the value proposition into an execution ready plan.
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Own the customer experience.
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Report to management - on complaints, product performance & business metrics
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Win deals alongside sales.
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Take sites from contract to live, fast.
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Grow revenue per site.
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Drive efficiency & profitability.
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Be the US voice to customer support, product and engineering
Who you are
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Observant - You see what others miss.
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Reads the unsaid - You hear what customers don't say.
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Master Strategist & Communicator - Knows how to convert an insight into an execution plan for dummies
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Revenue-proven - You've carried a number.
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Healthcare veteran. QMSR fluent. Your documentation is a piece of art.
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AI powered - You are an army with your ai agents
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Sales enabler - Deals close faster with you in the room.
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Business-led, tech-literate. Get things delivered.
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Diplomat - Really likable personality, can work with anyone, everyone works for you without reporting structure
Your team
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Product Managers - Mini you, holding individual product verticals
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Analysts - Crunches numbers and keeps insights ready
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A technical team - implementation, solutions engineering, clinical success.
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