Platform Analyst (Senior Associate L1 or Associate L2 )

Join a fast-paced digital assets operations team supporting a blockchain-based tokenization platform in a production-critical environment. This role is ideal for someone who enjoys monitoring complex systems, troubleshooting issues across distributed services, and improving reliability through strong operational discipline and curiosity.
Responsibilities

• Monitor production environments and respond quickly to alerts, incidents, and service disruptions
• Investigate and resolve issues across distributed systems, microservices, and cloud-based platforms
• Coordinate incident triage and resolution with development, infrastructure, and other partner teams
• Perform root cause analysis and help drive preventive actions to reduce future incidents
• Support feature rollouts, release validation, and post-release monitoring
• Assist with observability improvements by working with logs, metrics, traces, and alerting tools
• Contribute to operational documentation, runbooks, and knowledge sharing
• Support end-of-day and batch processing, reconciliation jobs, and data flows tied to financial operations
• Troubleshoot blockchain-related integrations, including node interactions and on-chain/off-chain issues
• Participate in on-call coverage and support a global, round-the-clock operating model
• Help with identity and access troubleshooting, vulnerability management, and secure operational practices
• Contribute to disaster recovery testing, failover validation, and broader resilience efforts

Skills

• Experience in systems analysis, operations support, or site reliability engineering
• Strong troubleshooting skills across distributed and production systems
• Ability to analyze incidents using a data-driven and methodical approach
• Clear communication skills for working with technical and non-technical stakeholders
• Strong documentation habits and a collaborative, ownership-oriented mindset
• Comfort working in a fast-paced environment with shifting priorities
• Ability to work independently while coordinating effectively with cross-functional teams
• Willingness to support global time zones and participate in on-call rotations

Preferred Skills

• Experience with Azure cloud services
• Familiarity with Linux, Java, and Spring Boot applications
• Hands-on experience with Splunk, Prometheus, and Grafana
• Understanding of identity and access management tools such as Okta
• Experience in Kubernetes-based and containerized environments
• Exposure to public blockchain ecosystems, nodes, or digital asset platforms
• Knowledge of DevOps practices, CI/CD pipelines, and release automation
• Interest in using AI-assisted tools to improve efficiency in incident response and documentation
• Strong curiosity and a continuous improvement mindset

Horizontal Talent is committed to fostering an inclusive workplace where diverse perspectives, backgrounds, and experiences are valued. We encourage candidates from all backgrounds to apply and bring their unique strengths to the team.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.