1st/2nd Line IT Support Engineer

Microbyte is looking for a 1st / 2nd line engineer to join an established MSP with exciting growth plans. This role will be for the Peterborough Headquarters and will mainly be office-based with the option of onsite work after probation. Previous IT-career experience is required, and the candidate will need to demonstrate critical thinking, superb communication skills and problem solving. THE CANDIDATE MUST HAVE PREVIOUS EXPERIENCE IN A HIGH-PRESSURE ENVIRONMENT INVOLVING MANY CALLS AND CASES EACH DAY. MSP OR NOC EXPERIENCE IS AN ESSENTIAL CRITERIA FOR THIS ROLE.

The role will include: Call-taking and immediate fixes (triage) Pre-booked support tickets Working with forward-thinking engineers and the latest technologies On-the-job training and support for qualifications (Microsoft, 3CX, Cisco etc.) Diverse customer-base and solution portfolio Integration with a fast-paced, international team of people Excellent, developed roadmap opportunities for clear progression Role Specifics: Probation Period: 3 months Working Hours: 08:45 – 17:30
Project work: Opportunities available Transport: Must have a full UK driving license – pool cars available Salary: Dependent on experience but based on a clear roadmap Working Knowledge Required: PC, Mac + Windows Server (2016, 2019, 2022) Administration Virtualisation Technologies (VMWare + Hyper-V) Office 365 Administration (Exchange Online, Teams + SharePoint) Printer Management + Administration General Application Support (Office, Sage etc.) Networking Concepts (DHCP, DNS, IP, NAT etc.) Backup Management + Administration Remote Support Tools Active Directory + Azure AD Administration Basic VoIP Understanding For Microbyte to provide a fast and reliable service it is important to be able to confidently and efficiently prioritise, diagnose, research, and solve support issues.