Sr. Sales & Purchasing Advisor

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

Responsibilities
Managing inquiries on our watches via a first come, first served queue (by both phone & email), and delivering timely responses
Buying, selling, and negotiating prices of watches including trade-ins to secure a deal with the best possible margin
Ensuring compliance with sales, financial, and security procedures as outlined by HQ
Demonstrating excellent customer service skills, providing our clients with the best possible pre-owned watch buying/selling experience
Managing the sales/purchasing processes from beginning to end; contact, conversion, and aftersales
Understanding internal procedures from the moment we receive a watch, to the moment it is delivered to the end client
Handling ‘live’ orders post payment, and dealing with aftersales queries from your clients
Qualifications
Experience working with Key Performance Indicators such as first reply time, speed of phone answer, and meeting sales/purchasing targets
Exceptional knowledge of not only watch brands, but specific models offered by them
Knowledge of the inner workings of timepieces, including quartz, automatic, and manual wind movements
Ability to negotiate (ideally with a trade-in involved)
Ability to take in technical information and follow instructions/directions precisely
Results driven and motivated, with an entrepreneurial mindset
Very personable and polite
Highly organized with the ability to prioritize workload
Strong communication skills and confidence via email and phone
Ability to adhere to the WF & Co policies and procedures document, as well as Health and Safety procedures
Experience working with customers on a one to one basis on high ticket items
Email and phone sales experience is a MUST
What’s in it for you?

You will embark on an exciting new venture in New York, which will enable you to grow yourself within the luxury retail space
Gain valuable experience working in a multi-brand, multi-channel sales environment
Various company benefits, with a generous commission scheme
KPI’s and Targets
Units sold (per month)
Units purchased (per month)
Negotiation/discount percentage control
Email reply times/speed of answer on phones
Client testimonials via Trustpilot and Google
Conversion rate
Richemont offers a generous compensation and benefits package for eligible employees.

Only candidates selected for further consideration will be contacted.

We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!

Expected Salary Range

$28 - $31.

This role is commission eligible.
Salary will be negotiated based on relevant skills and experience.