Customer Service Switchboard

• Location: Carmel, IN
• Facility: Ascension St. Vincent Heart Center
• Department/Specialty: Patient and Guest Services
• Schedule: PRN Rotating

• Handles customer service inquiries and problems. Provides orientation and education for various types of equipment to customers. May also include instructions on patient owned repairs.
• Uses systems for tracking, information gathering, or troubleshooting.
• Responds to inquiries and may refer customers to secondary sources.
• Maintains records as appropriate.

Licensure / Certification / Registration

• Required Credential(s):
  • None Required.

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences:

• Prefer previous healthcare experience.
• Prefer previous switchboard experience.
• Must be willing to cover Saturday and Sundays from 0500 - 0900, in addition to other weekend shifts (0900-0700 and 1900-0700), as well as during the week day or night shifts.