Technology

Senior Product Owner (ServiceNow Transformation)

Lumen Solutions Group Inc.Reston, VA🇺🇸United StatesPosted Sep 28, 2026

Why This Role Stands Out

Drive impactful enterprise-level ServiceNow transformations in a hybrid role at a reputable technology consulting firm, where you'll define product vision and shape innovative solutions. This opportunity is perfect for experienced product owners passionate about leveraging ServiceNow to redefine business processes and advance their careers. Apply today to contribute to exciting projects and grow your expertise.

Quick Overview

Seniority

Mid Senior

Work mode

Hybrid

Location

Reston, VA, United States

Posted

1 week ago

AgileStakeholder Management

Job Description

Company Description
Lumen SolutionsGroupInc. is a technology consulting Services company based inFlorida. Weprovidea wide array of experienced business and IT professionals supporting clients from solution design to implementation and support.We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and EnterpriseTransformation.
Role: Senior Product Owner ServiceNow Transformation
Location: Reston, VA Hybrid
Job Type: Contract-to-Hire
Job Summary:
We are seeking a Senior Product Owner with 6+ years of product ownership/IT experience and strong experience driving enterprise-level ServiceNow implementations and business transformation initiatives. The ideal candidate will be responsible for defining product vision, building and executing product roadmaps, managing backlogs, and translating business requirements into actionable features and user stories. This role requires someone who has actually leveraged ServiceNow to transform business processes, rather than someone with ServiceNow exposure limited to administration or development.
Key Responsibilities:

Own product vision, strategy, roadmap, features, and backlog.
Lead discovery sessions, stakeholder interviews, and requirements gathering.
Translate current-state business processes into future-state ServiceNow solutions.
Drive enterprise-level implementation of ServiceNow capabilities.
Develop and prioritize user stories, acceptance criteria, and product requirements.
Partner with technical, business, and delivery teams to drive implementation.
Present product strategy, roadmap, and progress to executive-level stakeholders.
Work with large, cross-functional teams in an Agile environment.
Support business transformation across ServiceNow CSM, ITSM, and CRM capabilities.
Identify opportunities to leverage AI-enabled ServiceNow features and improve customer/self-service experiences.

Required Skills & Qualifications:

6+ years of Product Owner, Business Analysis, Systems Analysis, IT, or related experience; or 4+ years of direct Product Owner experience.
Strong hands-on Product Owner experience with roadmaps, features, backlogs, and user stories.
Proven experience with enterprise-level ServiceNow implementation from the Product Owner/business transformation perspective.

Experience with:

ServiceNow CSM
ServiceNow ITSM
CRM capabilities
Service Catalog
Service Requests
Customer/Self-Service Portals
Knowledge Management
AI-enabled ServiceNow capabilities

Experience translating business needs and current-state processes into future-state ServiceNow solutions.
Strong stakeholder management and executive presentation skills.
Experience working with large, cross-functional teams.

Lumen SolutionsGroup Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.