IAG Caseworker

• To provide an effective information and advice service, comprising telephone and online enquires received via email and the website, for disabled people – vulnerable adults and people with mental ill health, working to agreed organisational & Contractual standards and ensuring that all targets and outcomes are met. 

• To deliver effective information and advice support by telephone, email, virtually, face to face, home visits and via outreach. 

• To work effectively with the service commissioner and/or the lead provider and with DRC to provide high quality, impartial information and advice to clients that comply with Matrix and other organisational standards – supporting and empowering them to address presenting issues relating to housing, welfare benefits, debt, personal budgets, health, employment, access to statutory services, discrimination, and social exclusion. 

• To provide IAG casework to clients accessing the service. 

• To ensure that the information and advice service stays current, and up to date with disability related legislation and policy guidance. 

• To establish and maintain strong contacts with other partners to maintain an effective information and resource bank to support clients. 

• To develop DRC’s on-line information resources and ensure these are kept up to date and continue to meet clients’ needs. 

• To provide person-centred support across a range of presenting issues relating to housing, welfare, income maximisation and welfare benefits, debt, personal budgets, grant applications, Personal Independent Payments, social care and health, safeguarding, employment, advocacy, access to statutory services, energy efficiency, discrimination and social exclusion. 

• To support the establishment and maintenance of external referral procedures with relevant statutory and specialist Third Sector providers to achieve positive outcomes for clients. 

• To establish and maintain internal referral and joint working with other DRC teams and services where this is appropriate to meet client need and achieve effective outcomes.  

• To maintain accurate and up to date client records and statistics through DRC’s CRM system, including details of advice, casework, attendance, monitoring of progress against client action plan and SMART targets, supporting the provision of service reports and key performance indicators information to DRC’s Executive Team, , Board of Directors and funders. 

Personal Specification

• Good standard of education including English & Maths - Essential