Title - MS Dynamics Transformation Consultant

Location - NYC Onsite

Looking for a strong Transformation expert with experience in Dynamics 365. Consulting experience is a plus.

Required skills:

Level - SC, PC. 8+ Years of experience preferred.

Job Description:

Microsoft Dynamics 365 CRM Experience (customer service model driven app. Ours is a highly customized solution. Assessing email to case, system to case management working knowledge)
Strong Business Analysis skills (creation of process diagrams, documentation of business requirements)
Expertise in leading end-to-end digital transformation projects. Handling user adoption and associated challenges.
Strong communication and stakeholder management skills (understanding IM ops user pain points, assisting with documentation, presenting to stakeholders, negotiation skills with transformation team)
Optional - User trainings and Demos
Optional - Salesforce CRM experience
Optional but preferred - Dynamics with GenAI and Copilot experience
Preferred - IM operations domain experience.

Responsibilities:

• Lead end-to-end digital transformation projects using Microsoft Dynamics 365 CRM
• Conduct business analysis, create process diagrams, and document business requirements
• Manage user adoption and address associated challenges
• Communicate effectively with stakeholders and manage relationships
• Optional - Conduct user trainings and demos

Requirements:

Required Skills:

• Experience with Microsoft Dynamics 365 CRM
• Strong Business Analysis skills
• Excellent communication and stakeholder management skills

Preferred Skills:

• Experience with Generative Artificial Intelligence (AI)
• Knowledge of Salesforce.com CRM
• Experience with Dynamics GenAI and Copilot
• Experience in IM operations domain