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Help Desk & IT Support Lead ONSITE Perm

Vega Consulting SolutionsPark Ridge, NJ🇺🇸United StatesPosted Oct 23, 2026

Why this role stands out

Advance your career as a Help Desk & IT Support Lead with Vega Consulting Solutions, where you will enjoy the perfect balance of hands-on technical resolution and strategic vendor management in a flexible hybrid environment. This role is ideal for a service-oriented leader who thrives on driving high-impact IT solutions and mentoring teams to achieve operational excellence. Apply today to take the next step in your professional journey and help shape the future of IT support.

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationPark Ridge, NJ, United States
Posted20 hours ago
Microsoft OfficeActive DirectoryAzure

Job description

Please, no agencies or recruiters, only W2 applicants.
The Help Desk & IT Support Lead is a hands-on technology support leader responsible for delivering exceptional end-user support across the organization. The selected candidate will serve as the primary point of contact for employees seeking IT assistance and will personally handle, troubleshoot, and resolve complex support tickets while overseeing the performance and SLAs of an outsourced Managed Service Provider (MSP). Success in this role requires a balanced blend of deep technical expertise, exceptional customer service, and strong vendor management capabilities.
Key Responsibilities
  • Deliver tier 1 3 hands-on troubleshooting and resolution for hardware, software, network, and system issues
  • Oversee the day-to-day operations of the outsourced MSP to ensure alignment with organizational standards and service level agreements (SLAs).

Job Requirement:

  • Strong Microsoft 365 administration and troubleshooting experience.
  • Active Directory / Entra ID experience.
  • Endpoint management (Intune, Autopilot, Group Policy).
  • Experience supporting laptops, mobile devices, printers, and conferencing systems.
  • Familiarity with Azure, networking, VPNs, and SaaS applications.
  • Experience working within an outsourced support model.

If you are looking for the next step in your Help Desk Career - Select "Apply Now" and a Vega Staffing Specialist will reach out to you.

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