Senior Manager Transaction Monitoring & Fraud Operations

Reporting to the Director of Financial Care, the Senior Manager, Transaction Monitoring & Fraud Operations plays a critical leadership role in protecting the business and its customers from fraud and financial crime risks.

Leading a team of specialists, this role brings together operational leadership, transaction monitoring expertise, fraud risk management, and data-driven insights to deliver strong control outcomes. Working within the first line of defence, the successful candidate will collaborate with Financial Crime, Technology, and investigative teams to enhance fraud controls, improve operational performance, and build organisational capability.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for the Financial Care team.

A few of your responsibilities

• Lead Transaction Monitoring and Fraud Operations, ensuring effective service delivery, risk management, and operational performance.
• Drive continuous improvement of operating models, processes, and workforce planning.
• Strengthen fraud and scams capabilities through effective monitoring, controls, and case management.
• Ensure compliance with AML/CTF obligations, AUSTRAC requirements, and internal policies.
• Act as the key escalation point for significant financial crime risks, incidents, and control issues.
• Leverage data, automation, and technology to enhance detection, productivity, and customer outcomes.
• Deliver clear reporting and insights on operational performance, risk, and control effectiveness.
• Lead, coach, and develop high-performing teams while fostering a strong risk and compliance culture.

What we will be looking for

• Extensive senior leadership experience in Financial Crime Operations, AML/CTF, Transaction Monitoring and/or Fraud Operations.
• Strong understanding of Australian AML/CTF requirements, AUSTRAC obligations, and fraud risk frameworks.
• 5+ years' experience in fraud investigations and leading fraud and scams operations, including fraud detection rules and monitoring controls.
• Experience in fraud monitoring, investigations, analytics, triage, and case management.
• Strong analytical and risk assessment skills, with the ability to identify suspicious activity and control weaknesses.
• Experience operating within complex and highly regulated environments; casino, gaming, wagering, payments, banking, or similar industries will be highly regarded.
• Self-motivated and accountable, with strong attention to detail and the ability to make decisions in a fast-paced environment.

About you

You are an experienced financial crime leader with a proven track record in Transaction Monitoring, AML/CTF, Fraud Operations, and Scams Prevention. You bring strong operational leadership capabilities, coupled with a deep understanding of regulatory requirements and financial crime risks.

To be successful in this role, you will bring extensive senior leadership experience in financial crime and fraud operations, along with 5+ years' experience in fraud investigations and scams management. Tertiary qualifications in a relevant discipline and recognised financial crime or fraud certifications will be highly regarded.

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values =Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE!