Cashier Assistant (OPS)

The Cashier Assistant (OPS) is a temporary position that provides customer service and administrative support to Parking Services, Student Accounting Services, and the Cashier’s Office through phone calls, emails, and in-person interactions. This position assists with parking event reviews, billing, event parking reservations, and the coordination of customer service and logistical needs related to campus events.

Responsibilities include processing student payments made by check or money order in Banner, ensuring transactions comply with University of South Florida (USF) policies and established procedures, and maintaining the accuracy of financial records and supporting documentation. The position also assists with daily settlement and deposit preparation for revenue received.

Additionally, the Cashier Assistant serves as a primary point of contact for Florida Prepaid inquiries, providing information and assistance to students and parents. The position interprets student tuition and fee accounts, coordinates with appropriate departments to resolve student questions and concerns efficiently, and assists with processing waivers, refunds, and other student-related forms.

• Provide customer service and administrative support for Parking Services, Student Accounting Services, and the Cashier’s Office by responding to phone calls, emails, and in-person inquiries regarding campus parking, event parking, tuition, and fees.
• Navigate specialized parking and cashiering systems to process payments by check or money order for tuition and fees, parking permits, and parking citations.
• Review and assist with parking event reservations, billing, event-related customer service, and logistical coordination.
• Process student payments in Banner and ensure transactions are accurate and comply with established USF policies, procedures, and administrative requirements.
• Verify the accuracy of funds received and related supporting documentation, and assist with daily settlement and deposit preparation.
• Provide information and assistance to students and parents regarding Florida Prepaid, tuition accounts, payment deadlines, and applicable policies and procedures.
• Research student accounting records to review transactions, interpret account activity, and communicate findings to students or other appropriate parties.
• Communicate and collaborate with relevant departments and offices to address and resolve student account concerns and other student-related issues.
• Assist students with waivers, refunds, and other required forms and documentation.
• Perform general administrative duties, including data entry, filing, photocopying, mailing statements and correspondence, and other related tasks as assigned.

Minimum Qualifications

• Strong customer service and communication skills, including the ability to communicate professionally and effectively with students, parents, faculty, staff, and the general public.
• Ability to work effectively in a fast-paced, professional office environment.
• Ability to follow established policies and procedures, maintain accurate records, and handle financial transactions with attention to detail.

Preferred Qualifications

• Previous experience in retail, cashiering, or other customer service-oriented positions.
• Basic computer skills, including familiarity with Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Reliability, punctuality, self-motivation, and the ability to work independently and collaboratively as part of a team

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg and USF Health. In 2025, U.S. News & World Report recognized USF with its highest overall ranking in university history, as a top 50 public university for the seventh consecutive year and as one of the top 15 best values among all public universities in the nation. U.S. News also ranks the USF Health Morsani College of Medicine in the highest tier, placing it as one of the top 16 medical schools in the nation and inside the top 10 among public universities. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $750 million in research funding in 2025 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of nearly $10 billion for the state of Florida. USF’s Division I athletics teams compete in the American Conference. Learn more at www.usf.edu.