Guest Services Lead

Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico is searching for an exceptional Regional Guest Services Lead to help us launch and deliver a world class front of house experience at the brand-new Manchester offices of a world renown auditor.

This role involves actively managing and overseeing the delivery of exceptional service to clients and guests, ensuring all duties are carried out to the highest standards. It is a hands-on and proactive position, requiring proven experience in leading and managing high-performing teams.

The role is responsible for overseeing a range of business support functions, including hospitality, meeting room setup, vending services and client’s journey, from the ground floor through to meeting rooms and hospitality areas. You will ensure the team consistently delivers a seamless, memorable and exceptional client experience.

Hours: 40 hours per week, shifts between 7:30 am -18:00 pm, Mon-Fri. Flexibility to support and oversee evening client events is essential.

Competitive Salary.

• Proven experience delivering 5 – star service within a corporate, hospitality or events environment, ideally at management level.
• Strong leadership and team management skills, with a track record of delivering exceptional client and guest experiences.
• Experience in change management, team mobilisation and recruitment, with ability to lead and support teams through organisational change.
• Previous experience in pre-opening activities, including recruitment, team preparation, operational planning and service implementation.
• A proactive, hands-on approach with the ability to maintain high service implementation.
• A proactive, hands-on approach with the ability to maintain high service standards in a fast paced, high- profile environment.

What's in it for you?

• Competitive holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour confidential helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.