NetSuite Customer Success Project Manager

 NetSuite Project Manager

USE (Jacksonville, FL) or Remote EST

  We exist to transform our customers and change lives.

Who We're Looking For

Are you a dynamic professional with a passion for driving projects to success? Join RF-SMART as a Project Manager and lead our innovative projects to new heights. This role offers the perfect blend of strategic planning, client interaction, and team collaboration.

What You’ll Do:

• Manage Projects: Oversee resources, timelines, scope, and customer expectations to ensure successful project completion.
• Client Interaction: Establish yourself as the main point of contact for clients, managing communication and escalations.
• Strategic Planning: Generate and deliver project plans and cost estimates, manage change requests, and negotiate project scope changes as well as managed service agreements.
• Cross-Functional Collaboration: Work with internal teams to manage project deliverables and ensure seamless service.
• Post-Implementation Support: Participate in post-Go-Live activities for key accounts to ensure ongoing success.

What You Bring:

• Proven Success: 2-5 years of project management and/or consulting experience, preferably with NetSuite ERP implementations.
• Technical Skills: Proficiency in Word, Excel, PowerPoint, Microsoft Project, and Smartsheet. Functional experience with ERP systems, especially NetSuite, is a plus.
• Excellent Communication: Strong written and verbal communication skills, with the ability to deliver impactful presentations.
• Negotiation Skills: Experience managing executive relationships and closing large deals including managed service agreements.
• Willingness to Travel: Ready to travel up to 10-20% to connect with clients and facilitate project delivery.
• A Bachelor’s degree in a related field or equivalent work experience.
• Experience with ERP distribution applications, manufacturing, and/or warehouse environments is desired.
• Some technical or application functional NetSuite experience is a plus.
• Curiosity and comfort with AI-enabled tools, with the ability to identify new ways to apply them to project management and share best practices with the team.

Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a NetSuite Customer Success Project Manager, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.

Employer does not sponsor applicants for employment visa status (e.g., H-1B visa status).

General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

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