Head of Engineering Operations - Systems Integrator

Are you looking for an exciting new opportunity?

Join a specialist communications engineering and managed services provider with over three decades of experience delivering critical wireless infrastructure across complex,high-security environments.Supporting leading aviation,transportation,emergency services,and construction organizations,the business designs,deploys,and manages tailored wireless and mobile connectivity solutions nationwide.

The organization is seeking a Head of Engineering Operations to lead delivery and operational process across its engineering function on a permanent,hybrid basis around London Heathrow. In this senior,customer-facing operations role, the successful candidate will own operational processes,drive timely project execution to standard guidelines, and manage key client relationships.

Responsibilities:

• Leading engineering operations and ensuring work is delivered on time and to the required standard
• Owning and improving operational processes, and ensuring teams follow correct guidelines, procedures and standards
• Acting as a senior customer-facing point of contact on delivery and process matters
• Holding engineers and supervisors to account on timescales, quality and compliance
• Monitoring performance, identifying risks and driving corrective action
• Working with colleagues across the business to keep customers informed and confident in the service

Skills/Must Have:

• Proven experience leading operations or delivery for engineering or field teams
• Strong customer-facing skills with the confidence to represent the business to customers
• A process and compliance mindset, with experience making sure teams follow correct guidelines and standards
• Ability to drive delivery to deadlines and hold teams to account
• Based within commutable distance of London Heathrow for around three days per week on site

Desirable Skills:

• Background in telecoms or construction
• Experience in regulated infrastructure, utilities or transport environments
• Exposure to health and safety, SHEQ or work-control processes
• Managed service or maintenance operations experience

Benefits:

• Salary of up to £85,000, dependent on experience
• Hybrid working, with around three days per week on site near London Heathrow
• Senior leadership role with ownership of delivery, process and customer relationships
• Open to operations leaders from telecoms and construction, with no engineering background required

Salary:

• Up to £85,000

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