IT Operations Specialist

Step into a hands-on IT Operations Specialist role supporting a fast-paced Technical Operations environment in Scottsdale, Arizona. This onsite opportunity is ideal for someone who enjoys documenting complex workflows, improving operational processes, and collaborating across technical teams in a mission-critical setting.
Please note: Onsite in Scottsdale, AZ | 5 days in office: Shift: 11:00 PM - 7:30 AM; at least one weekend day included
Responsibilities

• Observe live operational workflows and document system dependencies, interactions, and process steps.
• Identify bottlenecks, inefficiencies, and opportunities to improve technical operations.
• Partner with cross-functional teams such as Operations, DevOps, Infrastructure, and Engineering to support smoother workflows.
• Create clear, accurate process documentation and share practical improvement recommendations.
• Communicate technical findings in a way that is useful for both technical and non-technical stakeholders.
• Support real-time operations in a secure, onsite environment with a focus on reliability and continuity.

Skills

• Strong technical documentation and analytical skills.
• Excellent communication and interpersonal abilities.
• Hands-on experience in at least two of the following areas: Windows workstation support, real-time operations or command-center environments, TCP/IP networking or systems administration, and web application or infrastructure troubleshooting.
• Ability to work onsite five days per week in Scottsdale, Arizona.
• Comfort working in a fast-paced, mission-critical environment.
• Background check and drug screen required upon offer.

Preferred Skills

• Experience in a NOC, SOC, or similar 24x7 operations center.
• Familiarity with monitoring tools, cloud diagnostics, or automation platforms.
• Experience collaborating with DevOps or Infrastructure teams.
• Seven or more years of relevant technical experience.

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels respected, supported, and empowered to contribute. We welcome candidates of all backgrounds and experiences to apply and bring their unique perspectives to the team.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.