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Full timeEngineering

ICE- Engineering and Rail Senior Adjuster

Crawford Job Listings - GlobalLondon🇬🇧United Kingdom

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationLondon, United Kingdom
Case Management

Job description

  • To handle a mixture of high and low value Engineering
  • Investigations may be UK based or overseas.
  • Maintain and enhance business connections.
  • Receiving and acknowledging new claims.
  • Market for existing and new business lines.
  • Preparing case management plans, visiting the Insured, Brokers, Claimants, Claimants’ representatives, Insurers, Re-insurers, Captives and retained Experts.
  • Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
  • Visiting sites, interviewing witnesses and preparation of witness statements.
  • Instructing and controlling forensic scientists and other experts as appropriate.
  • Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.
  • Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
  • Maintain and update files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case.
  • Maintain awareness of Business Continuity programme and role within it.
  • Work both externally and internally assessing Engineering claims, and adjusting where appropriate.
  • Calculating and agreeing settlement of claims, and preparing final reports.
  • Ensures all activities and decisions improve the service provided for clients.
  • Builds trust and respect by keeping to the commitments made.
  • Can convey a message across in one to one situations in a way which is understood.
  • Shares information, knowledge and experience freely with others.
  • Seeks feedback and invests time in their own self development both technically and behaviourally.
  • Strong communication skills both written and verbal.
  • Excellent customer service, organisational & communication skills.
  • A recognised Mechanical and/or Electrical Engineering qualification.
  • A willingness to achieve industry qualifications
  • Customer focused.
  • Quality focused role – providing quality service to both internal and external customers.
  • Team focused – working with colleagues throughout the business.
  • Reactive – responding to daily workloads as dictated by customer requirements.
  • Proactive – making sure KPIs and SLAs are met.
  • Handle and co-ordinate complaints and compliments.
  • Achievement of targets.
  • Competent use of technology.
  • Ability to work on own initiative.
  • Ability to demonstrate attention to detail.
  • Ability to work as an individual and as part of a team.
  • Excellent customer service and communication skills.
  • A positive attitude and a proactive approach to solving problems.
  • Able to co-ordinate a variety of actions concurrently.
  • Ability to work to given targets.
  • Work both externally and internally assessing Engineering claims, and adjusting where appropriate.
  • Calculating and agreeing settlement of claims, and preparing final reports.

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