Patient Care Coordinator

Sport & Spine Physical Therapy is a premier provider of physical therapy and sports medicine service serving Portsmouth, NH for over 20 years. As a PT-owned private practice, we are driven to provide highly individualized patient care that is centered on results. At Sport & Spine, we focus on relieving pain, improving movement, and restoring functioning. We also provide preventative healthcare and education to reduce a patient’s risk of re-injury. Our team is seeking a highly motivated and detail-oriented individual to join our Portsmouth, NH clinic as a Patient Care Coordinator!

*Hours needed: Monday through Friday 9am-6pm*

Your Role

As a Patient Care Coordinator at Sport & Spine Physical Therapy, you will be the first point of contact for our patients and will play a vital role in providing a positive and welcoming experience.

Why Join Sport & Spine Physical Therapy?

Sport and Spine Physical Therapy is a proud member of Fusion Physical Therapy Partners. For you, this means you'll enjoy the close-knit culture and clinician-led environment of a PT-owned private practice with the added support, resources, and career opportunities that come with a larger network.

What you'll do:

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to the appropriate staff members efficiently.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy of information in our computer systems.
• Coordinate with therapists and clinicians to manage patient appointments effectively.
• Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
• Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
• Demonstrate excellent time management skills to handle multiple tasks simultaneously.

About You

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role is preferred but not required.
• Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
• Strong communication skills, both written and verbal, to interact professionally with patients and internal staff.
• Strong computer skills.
• Excellent phone etiquette and strong interpersonal skills.
• Valid driver's license.
• Ability to work flexible afternoon and evening shifts.
• Attention to detail and ability to handle sensitive patient information confidentially.