Service Desk Analyst - Sydney

About the role:

• Respond to and resolve IT incidents and service requests via phone, email, and ticketing system.
• Maintain accurate documentation and ensure SLA compliance.
• Troubleshoot remotely using tools like Remote Desktop.
• Support Microsoft environments including Windows, Office365, Teams, Active Directory, Exchange Online.
• Participate in system maintenance and access provisioning.
• Communicate technical information clearly to non-technical users.
• Contribute to service desk process improvements and project delivery.

About your experience:

• At least 4+ years in a similar Service Desk role.
• Strong experience with Azure or Entra, Active Directory, and Exchange.
• System administration skills (e.g. Intune configuration) are a plus.
• Clear communication and a collaborative mindset.

What we offer:

• Hybrid work and flexible leave options
• Health & wellbeing support including birthday leave
• We're proud to be a Family Inclusive Workplace accredited employer, supporting balance, care and flexibility in every career.

Ready to apply?

It's simple, submit your application and if your background aligns, our team will be in touch for a quick chat about your experience. We're looking forward to getting to know you!