Sportsbook Manager

• Responsible for the management and efficient operations of the Sports Book department.
• Ensures compliance with all company and departmental policies and procedures including Lottery and federal regulations.
• Responsible for the development and training of staff.
• Assists in developing and meeting departmental budget.
• Contributes to the selection, training, development and appraisal of staff.
• Provides leadership to others through example and sharing of knowledge and skill.
• Organizes and delegates assignments as assigned.
• Role models the Service Standards interacting positively through relationships with customers and co-workers.
• By providing a high level of customer service, to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome
• As an expert in our menu of sports betting options, you will help to advise and answer customer questions to help them make an informed, responsible decision with their sports wagering
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations
• Investigate and resolve customer complaints and issues.

• Ability to motivate, lead, and mentor staff members
• Strong communication skills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering a high level of customer service
• Must be able to stand for extended periods
• Must be able to lift, pull, or push 25 lbs
• Must be able to twist, bend, or reach with no significant boundaries
• This position may be exposed to a smoke-filled environment
• Ability to obtain a VA Lottery License

Salary Range = $70,000-80,000 annually