Payroll Call Center Specialist - Corporate (Las Vegas)

The Payroll Call Center Specialist compiles payroll data, entry of data, and reconciliation of errors, prepares payroll reporting data for the payroll analyst to maintain payroll records.

• Exhibit an outgoing and energetic personality to address Team Member inquiries.
• Demonstrate exceptional verbal (phone) and written (e-mail) etiquette.

• Maintain client confidence and protect operations by keeping information confidential.

• First point of contact with front line team members. With possible communication with Department Managers and Human Resources
• Research Team Member inquiries using available resources.
• Handle and resolve Team Member grievances.
• Identify and escalate priority issues as needed.
• Provide internal customer service by gathering Team Member information and guiding them towards resolutions.
• Effectively multi-task in a fast-paced environment.
• Recognize when follow-up is required with internal customers.
• Contact business or private individuals by phone.
• Possess strong listening skills.
• Perform various clerical tasks as needed. Including, but not limited to, Form completion, Form Verification, Printing, Faxing, Mail Sorting & Outgoing Mail.

• Must be 21 years of age or older

• High School Diploma required.

• Ability to carry up to 10 pounds and move throughout multiple casino properties to pick up and deliver payroll-related mail and documents on a daily basis.

• Minimum of 2 years of phone or customer service-related experience preferred. 

• Proficiency in computer software, including MS Excel and Outlook.

ADDITIONAL REQUIREMENTS

• Strong attention to detail and numerical skills.
• Excellent communication skills.
• Conversational Spanish preferred.
• Payroll experience preferred.
• Knowledge of Oracle and UKG payroll software preferred.